An Indian restaurant in Uxbridge has been hit with a fine of over £43,000 after a customer suffered a severe allergic reaction to undeclared allergens in their meal.

Despite completing allergen training just weeks before, the restaurant failed to put the correct procedures in place. The result? A life-threatening situation for one customer, and a sobering legal wake-up call for the business.

Inspections revealed key failings:
- Nuts stored improperly in the kitchen
- Inaccurate or incomplete allergen listings on menus
- Confused staff, unsure about what was actually in each dish

After multiple visits, warnings, and even a formal improvement notice, the venue still hadn’t corrected its allergen information. The incident is a powerful reminder that ticking the training box isn’t enough – putting that knowledge into practice is what protects lives and reputations.

For any café, restaurant or takeaway, this story should hit close to home. Customers with allergies depend on clear, accurate information. Failing to provide it isn’t just bad service – it’s a potential disaster.

Make sure your team is trained, your menu is clear, and your processes are airtight.